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Privacy Policy

Introduction

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect and process personal information in order to provide services to you. This may include:

  • Contact Information: Name, email address, phone number, business details.

  • Financial Information: Bank details for invoicing purposes.

  • Service-related Information: Details of the services we have provided to you, including any specific project data.

  • Technical Data: Data related to your usage of our website or services (e.g., IP address, browser type, device information).

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide you with our services (e.g., photography, EPC assessments, floor plans).

  • To communicate with you about your bookings, services, and inquiries.

  • To manage your account, including invoicing and payments.

  • To comply with legal obligations (e.g., data retention for tax purposes).

  • To improve and personalise your experience with our services.

3. Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes. We will not share your content with anyone outside of our organisation, except in the cases where it is required by law.
On occasion, we may use images from your project for our own marketing purposes, including on our website and social media. If you do not wish for your images to be used in this way, please inform us, and we will respect your request.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or alteration. This includes secure payment systems and encrypted storage where applicable.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law (e.g., financial records for tax purposes).

6. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

  • Access: You can request a copy of the data we hold about you.

  • Rectification: You can request corrections to any inaccurate or incomplete data.

  • Erasure: You can request the deletion of your data, subject to certain legal exceptions.

  • Portability: You can request a copy of your data in a format that allows you to transfer it to another service.

  • Objection: You can object to the processing of your data in certain circumstances.
    To exercise any of these rights, please contact us using the details provided below.

7. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us track site usage, preferences, and improve performance. You can manage cookie settings through your browser.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Le Gallez & Co Ltd
3 Mallock Road, Torquay, Devon TQ2 6AF
info@legallez.co.uk
+447863 254599

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